Exchanges, Returns & Refunds
Your happiness is our first priority!
30 days money back guarantee!
We believe that you will love our products. However, we understand that you may change your mind, we understand.
What qualifies as a ‘change of mind’?
1) You don't like it
2) You're not happy with the quailty
3) Colour is lighter or darker than imagined
4) Not suitable for current use or there is no use for the product any more
Simply return the items within 30 days of the date of delivery.
To qualify for our 30 days money back guarantee, we need the
product in unused, and unaltered condition. We cannot accept ‘change of mind’ returns on items that has been used or altered.
product in unused, and unaltered condition. We cannot accept ‘change of mind’ returns on items that has been used or altered.
For all Domestic Customers (within USA)
We will deduct fixed amount of $9.95 from the refund total to cover the postage cost for return label.
How do I return my item?
We have simplified the process in 4 easy steps.
1) Book a return – send an email to hi@piecestoshine.com with written description of the issue, include photos and your order number. One of our friendly team members will get back to you within 2 business days.
2) Pack your item – prepare the item in its original packaging, or something similar to ensure no damage during return.
3) Send your item - We will send you a prepaid shipping label for you to attach onto the return package to drop at your local Post Office
4) Get Refund - Once we have received and inspected the items, the refund will be issued to the original payment method.
Note: We will deduct $9.95 fixed amount from the refund total to cover the postage cost for return label.
For International Customers (outside of USA)
You will cover the postage costs and arrange on your own to send the product back to our warehouse in USA.
1) Book a return – contact us at hi@piecestoshine.com with written description of the issue, include photos and your order number. One of our friendly team members will get back to you within 2 business days.
2) Pack and send your item – prepare the item in its original packaging, or something similar to ensure no damage during return. Use a courier of your choice to send the product back to our warehouse in USA. And email the tracking link to us.
3) Get Refund - Once we have received and inspected the items, the refund will be issued to the original payment method.
Note: You will cover the postage costs and arrange on your own to send the product back to our warehouse in USA.
Manufacturing defects
We take extreme care in ensuring our goods are of the best quality before we send them out. If a product is clearly and significantly damaged when arrived, please take photos or videos showing the damage to us within 7 days of receiving the product. You have the right to a full refund or replacement, depending on your choice.
Faulty Items
We do not offer warranties due to the general wear and tear of our products. The best solution to any faulty product depends on the nature of the fault itself. Any faulty claims should be reported within 30 days of receiving your product. If not reported within 30 days, the product will be deemed as an acceptable quality and condition.We will work collaboratively with you to find a solution that meets your rights.
However, you will not be entitled to a remedy for:
- Damage arising from abnormal use or abuse.
- Wear and tear that is caused after you start using the product such as, but not limited to: Normal fade in colour, Reduced shine, scratches or colour coating chipping away from cutlery due to daily use
- Damage resulting from a failure to take reasonable care to prevent the product from degrading the quality
- Damage occurring during your own handling or transportation of goods.
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or where we are not responsible for the damage in accordance with our return and refund policy.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.
If you you have any other questions, please send email to: hi@piecestoshine.com
